Which of the following is a duty that a CSR can perform?

A Customer Service Representative (CSR) plays a significant role in the insurance industry, particularly in supporting clients throughout their insurance journey. The ability to submit claims is a critical duty performed by a CSR because they act as the liaison between the client and the insurance company regarding claims processes.

When a client experiences a loss and needs to file a claim, the CSR helps by gathering the necessary information, completing the claim forms, and ensuring the paperwork is submitted correctly and promptly. This role is vital in maintaining the client’s trust and satisfaction, as it assists in facilitating timely responses to claims and addressing any issues that may arise during the process.

While other tasks like negotiating policy terms and advising on coverage may require a higher level of expertise typically associated with licensed agents or brokers, preparing application documents is often a clerical task that can be performed by CSRs. However, submitting claims stands out as a core function that directly impacts the client's experience and satisfaction with their insurance provider.