Which of the following activities is a CSR NOT allowed to do in South Carolina?

In South Carolina, a Customer Service Representative (CSR) is not permitted to discuss coverage or policy language with a client because this activity involves giving advice or making interpretations about the insurance policy. This falls outside the scope of a CSR's authority, which is typically limited to administrative tasks such as processing claims, preparing invoices, and providing information that does not require expertise on coverage specifics. Engaging in discussions about policy language can lead to misunderstandings and misrepresentations of the insurance product, which is why it is restricted to licensed agents who possess the necessary training and understanding to interpret and explain such details accurately.

The other tasks—taking and submitting claims, preparing invoices, and providing rate information—are more focused on the operational side of customer service and do not require licensed expertise. This clear division helps maintain professional standards and protect consumers from potential misinformation.