Which activity is allowed for a CSR operating under a licensed broker?

A Customer Service Representative (CSR) operating under a licensed broker is permitted to take applications from clients as a part of their role in supporting the brokerage process. This activity falls within the typical responsibilities of a CSR, as they act as an intermediary between clients and the broker, facilitating client interactions and gathering necessary information for the insurance process.

Taking an application involves collecting details about the client, understanding their needs, and gathering information that the broker requires to proceed with underwriting and policy issuance. This task is essential and is allowed under the supervision of a licensed broker, ensuring that the CSR operates within legal and regulatory guidelines.

While other activities listed may sound similar, they generally require a higher level of licensing or involve actions that go beyond the scope of a CSR's role. For instance, selling insurance policies typically requires a license, and offering advice on policy coverage necessitates a thorough understanding of insurance regulations and products that a CSR may not possess without a proper license. Signing an application on behalf of the broker is also not permitted, as it requires authority and licensure that a CSR does not have.